This is probably the wrong place to put this message, sorry about that.
Emails from your forum software are not making it to their destination. For example, the password reset email I requested never arrived (I was able to recover my password another way). I checked my spam folder and it's not there either, it's either being blocked at the server level or something is failing in SMTP.
I don't know if the forum requires you to click a link from an email to activate your account but some email users may not be able to receive those mails either.
Cheers!
Hello,
that's quite strange: I've just tried to reset the password of a user whose domain is outside of the MultiMedia Soft one and it went through immediately: it's quite likely that the block could be at an intermediate level, between our server and the one of your provider or that the IP of our e-mail server has been introduced in error in some black-list.
Kind Regards
Severino Delaurenti
MultiMedia Soft
It may just be Gmail being Gmail. As someone who has administered an SMTP relay in the past, Gmail is notoriously picky about accepting emails.
However it may be an issue for some customers as without being able to receive those emails I would have had no way to reach support. The old support email address bounced my message back because it thought it contained spam.
Cheers and thank you!
Hello,
yes, gmail is a quite of strange in terms of reliability; in order to avoid the situation, we have just reintroduced the contact form inside our "Contact us" page:
https://www.multimediasoft.com/contact/ (https://www.multimediasoft.com/contact/)
so users can now contact again in a way that should avoid blocks of sort, with the hope that our answers won't be blocked themselves.
Kind Regards
Severino Delaurenti
MultiMedia Soft